🔒 Privacy Policy
Your privacy is important to us. Learn how we protect and use your information.
Introduction
This Privacy Policy explains how WorkLoo collects, uses, stores, shares, and protects information when you use our marketplace platform, including buyer and seller accounts, job posting and application features, gigs, certification tools, messaging, and external job listings.
By accessing or using WorkLoo, you agree to this Privacy Policy. If you do not agree, please do not use the platform.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, phone number, country, and account credentials
- Profile details such as skills, experience, work preferences, hourly rates, portfolio links, resumes, profile images, and gig information
- Job posts, proposals, saved jobs, messages, reviews, certifications, and other content you submit
- Support requests, verification information, and communications with us
Usage Information
We automatically collect certain information about your use of our platform:
- Device information and browser type
- IP address and location data
- Usage patterns and platform interactions
- Cookies and similar tracking technologies
- Performance, security, and error logs
Communication Data
We may collect and store:
- Messages between users on our platform
- Customer support communications
- Feedback and survey responses
- Notifications, application activity, and account-related emails
How We Use Your Information
We use your information for the following purposes:
- Create, maintain, and secure user accounts
- Display profiles, gigs, job posts, certifications, and related marketplace content
- Operate messaging, application, hiring, and account-management features
- Send transactional, service, support, security, and policy-related communications
- Monitor usage, troubleshoot issues, and improve platform performance
- Prevent fraud, abuse, spam, unauthorized activity, and policy violations
- Analyze aggregate usage trends and improve product experience
- Comply with legal obligations and enforce our terms and policies
Information Sharing and Disclosure
We may share your information in the following situations:
With Other Users
- Profile information visible to potential clients or freelancers
- Work history and ratings for trust and transparency
- Communication through our messaging system
- Publicly visible details you choose to include in gigs, portfolios, or job-related content
With Service Providers
- Cloud hosting and data storage services
- Analytics, monitoring, and communications service providers
- Customer support and communication tools
- Security, fraud prevention, backup, and infrastructure providers
Legal Requirements
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and prevent fraud
- Ensure user safety and platform security
External Job Links and Third-Party Sites
WorkLoo may display or link to external job opportunities and third-party websites. When you click those links, you may leave our platform and interact directly with another website, service, recruiter, or employer.
- Third-party websites operate under their own privacy policies, cookies, and terms
- We do not control or monitor how those external sites collect, use, or share your information
- Any information you submit to an external website is governed by that website's own policies, not this Privacy Policy
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Regular backups and disaster recovery procedures
- Employee training on data protection practices
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your information
- Restriction: Request restriction of processing
- Withdrawal: Withdraw consent where applicable
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform:
- Essential Cookies: Required for basic platform functionality
- Performance Cookies: Help us understand how you use our platform
- Functional Cookies: Remember your preferences and settings
- Security Cookies: Help us detect abuse and protect accounts
We use cookies and related tools primarily to keep the platform working, remember your settings, analyze usage trends, and improve user experience. You can control cookies through your browser settings, although disabling some cookies may affect functionality.
Children's Privacy
WorkLoo is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
Data Retention
We retain personal information for as long as reasonably necessary to provide the platform, maintain records, enforce our terms, resolve disputes, comply with legal obligations, and protect the security and integrity of WorkLoo.
Retention periods may vary depending on the type of data, the sensitivity of the information, and legal or operational requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:
- Posting the updated policy on our platform
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of WorkLoo after any changes indicates your acceptance of the updated Privacy Policy.
Questions About This Privacy Policy?
If you have questions or concerns about this Privacy Policy or our data practices, please don't hesitate to contact us.
Email: hello@workloo.com
WorkLoo Privacy Team